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SAN FRANCISCO, (ORACLE OPENWORLD), Oct. 23 /PRNewswire/ -- White Springs has integrated Miller Heiman's earnings access supervisor into Oracle's Siebel CRM On Demand. The product, added nowadays at Oracle(R) OpenWorld 2006 and validated by course of Oracle, is attainable at http://www.salesaccessmanager.com/ .
earnings access supervisor (SAM) integrates worksheets for Miller Heiman's Conceptual promoting(R) random advent procedure, Strategic selling(R) possibility management procedure (together with the universal "Blue Sheet"), and massive Account administration process (LAMP).
the mixing, which permits information entered into the worksheets to movement in precise-time into Siebel CRM On Demand, is designed to allow income groups to thoroughly leverage the power of Miller Heiman sales techniques in a incredibly effectual manner, and to provide income managers quick visibility into the activity and methods of their salespeople to accomplish greater suggested administration selections.
An on-premise edition of SAM, besides built via White Springs and added past this 12 months, is already being used by Oracle valued clientele such as Freescale Semiconductor, amongst others.
"by integrating a high-profile income working towards program from a powerhouse comparable to Miller Heiman into Siebel CRM On Demand, vendors comparable to Oracle can deliver mid-market organizations with both the on demand answer they should streamline CRM, and the means to spend their confirmed revenue methodologies," mentioned analyst Laurie McCabe of entry Markets overseas (AMI) companions. "A White Springs-powered expertise solution for Miller Heiman's training courses will enable Oracle so as to add extra cost for fresh customers, and to refresh relationships with current consumers."
AMI companions these days launched a document predicting that U.S. corporations with between 100 and 999 employees will spend greater than $1B on CRM techniques in 2006.
"Miller Heiman is certainly one of the vital professional income methodology businesses on earth, and they replicate that constructive researching content within CRM and within the context of a sales group's day by day actions," referred to Chris Hens, chief working officer of White Springs. "That potential increased person adoption the entire manner around, which advantages each Miller Heiman and Oracle."
"we're lighthearted to hold White Springs validate their Miller Heiman's revenue access supervisor with their Siebel CRM On demand providing," referred to Tom Herrmann, vp, ISV management and courses at Oracle. "Siebel CRM On demand provides valued clientele trying to find comprehensive enterprise solutions strategic value and a obliging hold an impact on on their company results. White Springs' validated built-in solution of Miller Heiman's sales entry manager can now aid valued clientele further realize more advantageous sales productiveness and stronger revenue effectiveness with their CRM On demand solution."
"White Springs has done a phenomenal job of holding the integrity of their worksheets and processes, which changed into very significant to us when deciding upon a structure associate for this mission," said Dario Priolo, govt vp of company construction at Miller Heiman. "To anybody who has been informed in their procedures, the on demand edition might subsist extremely accustomed and fascinating. That capacity they might subsist extra inclined to accomplish spend of it, which tremendously improves ROI on each CRM and working towards investments. And White Springs dealt with the expertise integration from start to conclude, which allow us to dwell concentrated on their core enterprise as a substitute of venturing into an region outdoor of their advantage."
White Springs is an authorized companion in the Oracle PartnerNetwork. in regards to the Oracle PartnerNetwork
Oracle PartnerNetwork is a worldwide commerce network of 17,seven-hundred businesses who convey resourceful utility options in line with Oracle software. through entry to Oracle's premier items, schooling, technical functions, marketing and sales aid, the Oracle PartnerNetwork software provides companions with the materials they exigency to subsist successful in ultra-modern world economic system. Oracle partners are in a position to present to their purchasers, main-area options backed via Oracle's status as the world's greatest commercial enterprise utility enterprise. partners who are able to exhibit superior product capabilities, technical potential and a commitment to doing commerce with Oracle can qualify for the Oracle licensed ally stages.
About White Springs
based in 2002, White Springs connects the thoughtprovoking thinking manner of any earnings methodology with the execution and tracking power of any revenue effectiveness expertise. The company engages in joint ventures with methodology authors in which the authors company the purposes White Springs builds as their personal and distribute them either by the spend of their personal direct and circuitous income channels or during the White Springs earnings neighborhood. more than one hundred ninety businesses in 20 international locations are at present the spend of White Springs-powered sales methodologies by authors corresponding to Miller Heiman, The complicated Sale, Holden, revenue performance international, Huthwaite, ValueVision buddies and vitality map Press. based mostly in San Mateo, Calif., White Springs is privately held and committed to riding up the revenue effectiveness trade. extra information is purchasable at http://www.white-springs.com/ .
note: Oracle, JD Edwards, PeopleSoft, and Siebel are registered emblems of Oracle enterprise and/or its affiliates. whole different emblems are these of their respective homeowners.White Springs
CONTACT: Cynthia Harris of PR strategy group, +1-650-520-8343, or[email protected]
internet web site: http://www.salesaccessmanager.com/
internet site: http://www.white-springs.com/
Which providers present items that you'd confidence to subsist Oracle/Siebel On demand CRM opponents? they are evaluating CRM and we're trying to find alternatives to Siebel On Demand.Oracle CRM On Demand's chief characteristic is that it's deployed as a software as a provider (SaaS) solution. As such, its main opponents are the other "SaaS players" -- Salesforce.com and RightNow. Microsoft besides presents a SaaS alternative. SaaS CRM products are gaining market acceptance due to brief time-to-value, usability and low upfront expenses. This charge proposition is fascinating to SMB consumers and is getting improved acceptance in instruments of enterprise-class businesses.
here's a summary evaluation for whole four:
Oracle CRM On Demand
Oracle CRM On Demand's performance has been enhanced in the closing 18 months. The gadget has very effectual earnings oblige automation (SFA) capabilities and gives sound attend for advertising, companion channel administration, customer carrier and analytics. however it lacks box carrier and eCommerce capabilities. Oracle CRM is innovating with fresh capabilities akin to social CRM (Fusion facet applications) to raise collaboration, innovation and adoption of CRM inside corporations.
In combination with its sister products, Oracle's Siebel and Siebel CRM professional version, Oracle CRM On demand lets valued clientele elect amongst enterprise-grade SaaS, hosted, packaged and service oriented structure (SOA)-based mostly component functions. Oracle CRM On demand is top-rated proper for agencies that exigency a SaaS deployment components and are committed to the Oracle platform and Oracle technologies.
Salesforce CRM is a simple-to-use device with abysmal SFA capabilities. The product additionally boasts Amazing functionality in companion relationship administration and sound aid for customer provider. where the solution is weaker, youngsters, is in aid for marketing, territory provider, client analytics and eCommerce.
The application is built on top of a modern architecture, enabling for potent scalability, reliability and availability, and openness to connect with different purposes via net functions. despite the fact, the product is just obtainable in SaaS deployment, so agencies choosing Salesforce.com exigency to subsist dedicated to the SaaS deployment model. Salesforce.com CRM is an software most profitable suited for organizations that are seeking an easy-to-use, rapidly deployable earnings administration and consumer carrier CRM software, and who are committed to the SaaS as deployment method.
The company's mission is to aid groups develop their businesses by using providing superior customer experiences while reducing operating fees. RightNow CRM's key strengths are customer provider and internationalization. Its low upfront software fees are fascinating to agencies that are hesitant to consign massive quantities of capital to a CRM product. Drawbacks to the answer, despite the fact, are vulnerable assist for box provider and eCommerce.
despite the fact the substantial majority of consumers opt for RightNow CRM in SaaS deployment, the product is besides available in on-premise deployment and the code base is the identical — enabling patrons the flexibility emigrate from one deployment manner to yet another. it is gold criterion faultless for B2C corporations in exigency of a client service-centric CRM suite answer with a quick time-to-price.
Microsoft Dynamics CRM
Microsoft is trying to accomplish the most its laptop purposes energy. The Dynamics CRM product offers sound, but not industry-leading, capabilities in earnings, advertising and consumer provider, nonetheless it is weaker in eCommerce, accomplice channel administration and territory service.
buyers hold a full latitude of deployment alternatives: on-premise, SaaS, on-premise hosted or hybrid. The solution's code is the identical despite deployment alternative, so migration from one deployment classification to yet another is comparatively convenient. enterprise patrons can subsist interested in Microsoft Dynamics CRM in the event that they hold made a commitment to a Microsoft infrastructure with the end to reduce their complete cost of possession (TCO) in buying and managing enterprise applied sciences. consumers additionally like Microsoft Dynamics CRM's usability, lessen cost and its brief time-to-price compared with common CRM functions.
Editor's word: find out about other SaaS CRM carriers in their CRM product directory.
TMCnet Contributing Editor
Oracle (news - Alert) has announced the criterion availability of the Siebel CRM On demand Integration Pack for Oracle E-business Suite, described by course of Oracle officers as "supplying pre-constructed integration between its subscription CRM application" and returned office suite.
And hi there, it can besides subsist yours for $30,000 per processor. phrases, conditions and restrictions follow. Contact their first rate pals at Oracle for the lowdown.
This newest version of Siebel CRM On demand lets shoppers velocity the implementation of end-to-conclusion commerce approaches, in keeping with the product description from Oracle.
The Siebel CRM On demand Integration Pack for Oracle E-business Suite -- or SCODIPOES, because it's conversationally accepted -- is a Part of the Oracle software Integration architecture, by which Oracle is delivering pre-constructed integrations across Oracle ERP, CRM and trade purposes the spend of a criterion object mannequin and an open, company process Execution Language based platform.
These integration capabilities give clients and partners the capacity to integrate between Siebel CRM On demand with different functions and techniques. for example, Oracle officials say, the SCODIPOES "streamlines company processes that span purposes, such as the possibility to cite/order technique."
The pre-constructed SCODIPOES -- i am getting keen on that acronym, however i am pessimistic on its legs -- comes with no longer most effectual bi-directional facts synchronization, but additionally UI-degree enterprise manner integration across the two applications. It makes spend of Oracle Fusion Middleware know-how.
Anthony Lye, Oracle Senior vice president, CRM On Demand, says SCODIPOES lets groups "installation advanced customer-dealing with commerce methods that span the front and back workplace," combining Oracle E-enterprise Suite with the interface of Siebel CRM On Demand.
final month Oracle introduced that present CRM customer Swisscom, a communications provider in Switzerland, has applied Oracle Communications Billing and profits management to "deliver and invoice for media and enjoyment features including ringtone and film downloads and IPTV."
Swisscom officers declare the utility is tasked with improving the time to market for fresh media and enjoyment capabilities from 9 months to a yoke of weeks.
Swisscom has been using Oracle's Siebel functions for its entrance-workplace and client relationship management (CRM) utility to its greater than four million fastened line and 4 million cell shoppers, in addition to broadband and IPTV (information - Alert) subscribers.
In mid-April Nucleus analysis, a seller of suggestions technology analysis and advisory features, released its Siebel CRM On demand Guidebook.
accessible at http://www.nucleusresearch.com/, the e-book "highlights the experiences of each recent and long-time customers" of Oracle's Siebel CRM On Demand, prescribing "most effectual practices for deployment, satisfactory-tuning and missteps to evade in maximizing cost from Siebel CRM On Demand," based on Nucleus officers.
David Sims is a contributing editor for TMC (information - Alert) internet. For more articles delight quest recommendation from David Sims' columnist page.
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TMCnet Contributing Editor
McGraw-Hill Construction has announced that it is working with Oracle (News - Alert) to integrate Oracle's Siebel CRM OnDemand into the McGraw-Hill Construction Network platform, helping Network subscribers manage their lead pipeline.
This application will ameliorate McGraw-Hill's talent to identify and prioritize people and projects, track bid status through the sales cycle and maximize their personal productivity through integration with Microsoft (News - Alert) Outlook and PDAs.
"The combination of these two offerings delivers a powerful, comprehensive product to members of the design and construction community," said Norbert W. Young, Jr., FAIA, president, McGraw-Hill Construction.
The McGraw-Hill Construction Network, and its newest addition, the McGraw-Hill Construction Network for products, is an online, integrated marketing and sales products platform.
Siebel CRM OnDemand is a Web-based, hosted CRM offering that delivers complete sales, marketing, and service functionality, built-in customer analytics and embedded best practices based on over 10 years of CRM experience and nearly 4 million users worldwide.
In addition to managing leads passed directly from the Construction Network, Siebel CRM OnDemand can integrate with a subscriber's existing systems to extend the compass and value of the McGraw-Hill Construction offering within their organization, enabling the unification, tracking and management of whole customer-facing commerce processes.
A recent Forrester Research report recognizes Oracle's Siebel Enterprise Marketing Suite as having the strongest product offering in the latest Forrester Wave Evaluation: Enterprise Marketing Platforms, Q1 2006.
Forrester refers to this broader suite as the Marketing Technology Backbone and the application layer is the Enterprise Marketing Platform.
Siebel Enterprise Marketing Suite was rated "Strong Performer" and was ranked first in the current offering in the Forrester Waves for B2C and B2B Marketing platforms. Siebel Enterprise Marketing Suite was besides ranked first or second in many areas.
Siebel Enterprise Marketing Suite besides scored well for Application Usability and Interaction Management.
"Siebel Enterprise Marketing Suite provides the broadest functionality in the market and is the best product for B2B marketers," reported Forrester Analyst Elena Anderson. "Siebel Enterprise Marketing Suite offers top-notch analysis tools and very tenacious crusade design and segmentation tools."
David Sims is contributing editor for TMCnet. For more articles delight visit David Sims' columnist page.
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1) The reform answer is A.Oracle released fresh versions of its Siebel Communications Billing Manager and Billing Analytics applications in January 2007, based on technology Siebel acquired with the purchase of Edocs two years ago. Oracle acquired Siebel in late 2005.
Learn more in this SearchCRM.com intelligence story: Oracle beefs up self-service.
Return to the Enterprise CRM software vendors quiz
2) The reform answer is A.As CNET News.com reported on January 10, 2007, with current SAP CEO Henning Kagermann's compress set to expire, rumors are flying whether he will linger on and, if not, who will supersede him, Apotheker or Agassi.
Learn more in this intelligence story: SAP's next CEO up for debate.
Return to the Enterprise CRM software vendors quiz
3) The reform answer is A.Oracle is committed to Siebel OnDemand, according to Rob Reid, group vice president for CRM On Demand. However, the the first order of commerce was transitioning the Siebel application from the data centers of IBM, an Oracle competitor, to Oracle's grid technology. Larry Ellison, Oracle's CEO, has long been a proponent of on-demand computing.
"What Larry really wanted us to attain was net over on Oracle," Reid said. "He didn't want to push the solution until they are on the fresh technology."
In fact, Oracle issued release 12 of Siebel OnDemand in the late summer but didn't publicize it because it was soundless making the data headquarters move, Reid said. The fresh data headquarters is now up and running in Austin, and fresh customers will hold their data stored there. Existing customers are soundless in the ragged Siebel centers and will launch transitioning to the Austin headquarters next month.
Learn more in this SearchCRM.com intelligence story: Whatever happened to Siebel's OnDemand CRM?.
Return to the Enterprise CRM software vendors quiz
4) The reform answer is C.In December 2006, SugarCRM announced that it has reached 1,000 paying customers. The Cupertino, Calif.-based company offers a free open source CRM application as well as a commercial offering in SugarCRM Professional, which includes uphold and added functionality. In addition to its 1,000 commercial customers, the free, open source application has been downloaded more than a million times, according to the company.
Amongst those customers, SugarCRM counts such companies as First Federal Bank, Honeywell and Starbucks, which uses the application to manage relationships with employee candidates.
Learn more in this SearchCRM.com intelligence story: Open source CRM hits milestone, soundless trails SaaS.
Return to the Enterprise CRM software vendors quiz
5) The reform answer is D.Salesforce.com extended its transformation from CRM vendor to platform provider in October 2006 with Apex, an on-demand programming language. The company offers more than 430 applications from 230 partners on the AppExchange, its online directory of applications. whole of the applications are based on Salesforce.com's Apex programming platform. In December 2006 the company announced AppStore, a fresh online marketing and billing service for more than 27,000 companies that develop on-demand applications. According to some experts, Salesforce.com is expected to hold a sizable year in 2007 following these announcements.
"Look to Salesforce.com [in 2007], and don't subsist surprised if the AppExchange has a industrious year too," said Denis Pombriant, founder and managing principal of Beagle Research Group.
Learn more in this SearchCRM.com intelligence story: Salesforce.com opens on-demand shop.
Return to the Enterprise CRM software vendors quiz
6) The reform answer is A.According to Gartner's Magic Quadrant for salesforce automation (SFA) released in June 2006, Siebel, now a Part of Redwood City, Calif.-based Oracle Corp., is the sole vendor in the leader position.
According to Rob Desisto, analyst with Gartner and author of the report, it is largely Siebel's history in the market that made it the leader. Siebel's comprehensive footprint, experience across multiple industries, and integration with disparate systems brought it to the top. Despite the fact that the company had hardship with execution (which ultimately led to its being bought by Oracle), it soundless had the largest number of SFA users.
Learn more in this SearchCRM.com intelligence story: Gartner: Siebel soundless No. 1 in SFA.
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7) The reform answer is A.In March 2006, SearchCRM.com spoke with Elana Anderson, vice president and research director of the marketing strategy and technology group at Forrester and author of a report on enterprise marketing applications. The report found that software vendors hold been unable to provide one integrated application suite to attend marketers attain their jobs. But there are soundless property products in segments of the market. Siebel Systems Inc. (recently acquired by Oracle Corp.) had the broadest offering and surfaced as the leader in business-to-business marketing, according to the report.
"There are pockets of excellence, but they really don't hold a vendor that has whole of it," Anderson said.
Learn more in this SearchCRM.com intelligence story: Marketing suites miss the mark.
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8) The reform answer is B.According to Brad Wilson, general manager of Microsoft Dynamics CRM, Microsoft CRM grew about 100% over the past fiscal year [as of July 2006] and added more than 50,000 users in the ultimate quarter, bringing its total to more than 250,000. Following that success, Microsoft announced that they will proffer on-demand CRM in 2007. The CRM application will subsist available in the second quarter of 2007 as Part of Live Service, Microsoft's initiative to host applications and deliver them via the Internet.
Learn more in this SearchCRM.com intelligence story: Microsoft to depart Live with on-demand CRM.
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9) The reform answer is A.The notion of a hybrid approach isn't fresh to CRM. Siebel Systems coined the term when it first ventured into the on-demand CRM market in 2003.
In May 2006, SAP trumpeted the benefits of a hybrid approach to CRM deployment with its forthcoming release of SAP CRM 2006s. As Siebel did in 2003, vendors like SAP now stand at odds with many of the on-demand CRM vendors that forged the course with Software as a Service (SaaS) and remain committed to "pure" on-demand.
Learn more in this SearchCRM.com intelligence story: SAP marries CRM on-premise to CRM on-demand.
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10) The reform answer is C.With the release of SAP Sales On-demand in February 2006, SAP sought to counter leisurely CRM adoption rates within its own customer base by giving customers a faster course to net up and running.
SAP wants to siphon off the customers that are lured to hosted CRM competitors because of intuitive interfaces and light set ups, said Joshua Greenbaum, principal consultant at Berkeley, Calif.-based Enterprise Applications Consulting. Many of SAP's largest customers are taking a hybrid approach to CRM, allowing little divisions to elect their own CRM provider, Greenbaum said.
"Many customers don't want to hold to depart through a painful migration of their key customer environment," he said. "If they are SAP on-demand customers today, they can then mosey to the on premise Part without a painful migration."
Learn more in this SearchCRM.com intelligence story: SAP acknowledges barrier to mySAP CRM implementations.
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SANTA CLARA, Calif., October 23, 2007 - On-demand collaboration applications and services leader WebEx, now Part of Cisco®, and Oracle, the world's largest enterprise software company, today announced that they will proffer Oracle's Siebel CRM On demand Service, an award-winning customer relationship management (CRM) application service, through the WebEx Connect application ecosystem. CRM On demand by Oracle delivered by WebEx combines Cisco WebEx's on-demand collaboration expertise with Oracle's enterprise-class Siebel CRM On demand Service, to create a collaborative CRM designed to accelerate sales cycles at businesses of any size.
According to Gartner Group, the worldwide CRM sector is expected to exceed $7.4 billion in 2007, climbing to $11.4 billion in 2011. Growth for on-demand CRM solutions is projected to subsist twice the rate of the overall CRM sector.
"Together, Oracle and Cisco WebEx hold the integrated solution that companies exigency to manage their customer relationships and accomplish it light to attain commerce cost effectively online," said Erica Ruliffson, group vice president, Siebel CRM On demand North America sales.
WebEx Connect enables a fresh generation of collaborative commerce applications and services. The WebEx Connect client allows users to build mashup applications customized for particular commerce processes from on-demand, on-premise or on-the-desktop applications. For example, a WebEx Connect user can quickly build a sales mashup with WebEx Sales Center, Siebel CRM On Demand, a social networking site, and an e-mail and calendaring client. These commerce mashups ameliorate productivity by integrating with WebEx Connect's unified collaboration and communications capabilities to provide contextual collaboration within a commerce process.
"Effective collaboration accelerates any commerce cycle, and when combined with CRM, brings salespeople closer to their customers," said Subrah Iyar, vice president and general manager, Cisco WebEx. "This alliance brings together three fast-moving trends: enterprise 2.0 mashups, the explosive CRM region and on-demand application platforms."
WebEx CRM On demand by Oracle delivered by WebEx allows sales professionals to manage their entire sales process from within a solitary collaborative application suite. Users can easily market, demonstrate, present, track, forecast and nigh with the combined capabilities of WebEx collaborative applications and Siebel CRM On Demand.
WebEx CRM On demand by Oracle delivered by WebEx offers a comprehensive set of CRM capabilities including:
CRM On demand by Oracle is available today from the Cisco WebEx sales organization; it is scheduled to subsist available through the WebEx Connect application ecosystem in early 2008. For more information, depart to, http://www.webex.com/smb/oracle-crm.html
On November 6, WebEx will host a free webinar on accelerating sales cycles with collaborative CRM. To register, delight visit, http://www.webex.com/web-seminars/view_event/667110863
WebEx and Oracle will both subsist presenting how they are integrating the power of Web 2.0 technologies with proven sales techniques to enlarge sales velocity and volume at the upcoming Sales 2.0 conference, www.sales20conf.comAbout WebEx Connect
WebEx's CRM On demand by Oracle delivered by WebEx is one of the many applications users will subsist able to access through their WebEx Connect and its grid of applications. Announced in September 2006, WebEx Connect will enable users to integrate data from multiple applications into collaborative workspaces, custom designed for their particular workflows and commerce processes. Unlike traditional transactional applications, WebEx Connect is designed to ameliorate productivity by enhancing collaboration and interaction between individuals. By using open Web 2.0 protocols and collaborative WebEx applications programming interfaces (APIs), WebEx Connect will accomplish it light to conform on-demand, desktop, and enterprise applications to create composite, "mashup" applications.About Oracle
Oracle (Nasdaq: ORCL) is the world's largest enterprise software company. For more information about Oracle, visit their Web site at http://www.oracle.com.
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