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MB2-708 Microsoft Dynamics CRM Installation

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MB2-708 exam Dumps Source : Microsoft Dynamics CRM Installation

Test Code : MB2-708
Test designation : Microsoft Dynamics CRM Installation
Vendor designation : Microsoft
: 90 actual Questions

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Microsoft Microsoft Dynamics CRM Installation

Dont depend on Microsoft Dynamics GP's Secondary Controls | killexams.com actual Questions and Pass4sure dumps

throughout my time as a expert, and at the identical time as a controller, I’d lengthy been a fan of creating reporting as extensively attainable as viable. This covered granting users vast entry to records, with Payroll as an obtrusive exception. The merits to self-service reporting, dashboards, and analytics are so superb, I believed, that limiting the means to report on enterprise data felt devotion limiting the company’s abilities.


what's the enchantment of Microsoft Dynamics CRM 4.0? | killexams.com actual Questions and Pass4sure dumps

Linda Leung talks with Marc Wolenik and Rajya Vardhan Bhaiya, authors of >Microsoft Dynamics CRM 4 Integration Unleashed, about Microsoft Dynamics CRM, its appeal to shoppers, and the course it stacks up against the competition. From the writer of 

it's likely tricky to ascertain a enterprise, giant or small, that does not expend Microsoft software. whether it exist Microsoft's office productiveness suite or the alternate mail platform, Microsoft's application looks ubiquitous. but Microsoft isn't very nearly own productiveness products. It additionally has a set of enterprise purposes for enterprise useful resource planning (ERP) and client relationship management (CRM). Dynamics CRM four is Microsoft's flagship CRM product this is seeing stiff competitors from standalone CRM items from companies akin to Salesforce.com. Microsoft in early 2008 moved to further prolong the attraction of Dynamics CRM 4 with the aid of releasing a hosted edition for customers that don't requisite to manipulate an on-premises product. In November 2009, Microsoft launched an aggressive initiative aimed at luring Salesforce.com consumers away.

Microsoft Dynamics CRM 4 Integration Unleashed written through Marc J. Wolenik and Rajya Vardhan Bhaiya, gifts confirmed thoughts, most efficient practices, and case code for going far past the out-of-the-field capabilities of Dynamics CRM four. The authors provide a step-by course of-step steer to integrating Dynamics CRM with SharePoint, office Communicator, PerformancePoint, BizTalk, Silverlight, and different tools.

Wolenik, MCP, PMP and MBS CRM certified skilled, is the proprietor of Webfortis, a consulting enterprise based mostly in Northern California. Webfortis specializes in solutions around Dynamics CRM and is a Microsoft Gold licensed companion. Bhaiya, based in San Francisco, Calif., is an IT options Architect with extensive journey helping tremendous-scale Fortune 500 functions that expend and combine Microsoft Dynamics CRM, SharePoint, and PerformancePoint.

I spoke with Wolenik and Bhaiya to focus on Dynamics CRM, its appeal to consumers, and the course it stacks up towards the competitors.

Linda Leung: Why should shoppers accord with Microsoft for his or her commercial enterprise utility needs?

Marc Wolenik: if you dependence Microsoft Servers and virtualization alternate options, Microsoft already serves the enterprise district with their utility. commerce ERP and CRM is an additional providing that Microsoft has been providing for over five years now. The knowledge to the usage of Microsoft for ERP and CRM throughout the commerce is that the utility is supported by using current infrastructure, know-how and talent units. developed on .net expertise, latest customers can conveniently prolong their application across the commerce — whatever that isn't entire the time an alternative with rivals.

Rajya Vardhan Bhaiya: Microsoft utility provides a scalable and integrated gadget platform. The platform has capabilities to combine with applications across a considerable number of structures and functions.

LL: Why should customers select Dynamics CRM 4 compared to Salesforce.com or other established CRM structures?

MW: first of all, Microsoft Dynamics CRM 4.0 IS an established CRM platform. Designed from the floor-up on .web expertise, it has been existence for over 5 years, and has over 1,000,000 individuals the expend of it. Secondly, Microsoft Dynamics CRM is a a remarkable deal more than just "consumer" relationship management. The xRM initiatives that can exist establish (whereby the "x" is the comfort administration), permit companies to expend Microsoft Dynamics CRM for more than simply customer administration and they own seen businesses consolidate many LOB (line of enterprise) applications onto the one platform.

extra causes to select Microsoft Dynamics CRM 4.0 consist of:

  • The "power of option" whereby consumers can start within the cloud on a hosted solution after which perambulate that respond to their in-house servers if they want.
  • conveniently extended platform and technology built on .internet.
  • Single pricing for entire performance.
  • RB: Microsoft Dynamics offers a customizable and agile basis that can moreover exist configured to the company system for plenty of businesses across entire industries. The bigger-conclusion services from Salesforce.com or different companies provide configuration. however Microsoft Dynamics enables that on every version.

    here's a little listing of aspects which are advanced in Dynamics:

  • Dynamics CRM has native integration with Outlook and other office customer items.
  • all of the data is kept in a dedicated database, which makes backup and healing simpler.
  • reckoning on the edition of the competing items, the firm is entitled to distinctive points (activity, campaign, advertising and marketing Lists, Leads, items, Workflow, advert-hoc reporting, and extra). In Dynamics CRM, entire of the CRM elements are a section of the common installation.
  • LL: Microsoft rolled out an on-demand version of CRM four.0 in early 2008. Did this back to enhance cognizance and hobby available in the market for Microsoft CRM?

    MW: completely. clients are more and more drawn to cloud or on-demand software. The undeniable fact that Microsoft provided this, followed via SharePoint, exchange and now office as a hosted carrier suggests that the product is develope sufficient to exist obtainable on-demand.

    RB: yes, this expanded awareness and americans had been more comfy to own faith this application as "business competent." people own a perception that if something can dash in a hosted/cloud ambiance, it's able to scale to the optimum degree. Smaller agencies are when you reckon that this as the fundamental CRM equipment. This change is sprouting interests in medium dimension corporations to change to MS Dynamics CRM.

    LL: what is the technique that shoppers may still perambulate through to create a decision whether to pick out on-premises or on-demand CRM?

    MW: customarily this decision technique is made based on a know-how determination — i.e. even if or not the infrastructure is in region to steer an implementation. extra issues consist of "rent or buy" decisions (there's always a wreck-even factor at simply below three years), and want (or lack) to combine the equipment.

    RB: The corporation will deserve to stability the can suffuse of holding the servers vs. the can suffuse of the network connectivity required for a hosted answer. it is suggested to own redundant network connections, in order that there's a backup connection for the valued clientele to create expend of the hosted answer.

    If an organization has offices throughout the globe they are going to should own adequate network connections between the clients and the servers.

    community connectivity is the principal thing making a altenative on component between a hosted vs. non hosted answer.

    other things to reckon are the mixing required with different systems. as an instance does the statistics requisite to synchronize with the backend outfit continually?

    LL: Integrating CRM with key Microsoft collaboration software reminiscent of Outlook and SharePoint is a key requirement of many consumers. however established CRM providers, corresponding to Salesforce.com, were presenting as abysmal an integration to Microsoft for ages. How does Microsoft compete right here?

    MW: i'd query the component about "deep" integration for a yoke of factors. It is right that competitors own integration features youngsters it is unlikely that any one can carry out it as smartly or as abysmal as Microsoft. for those who seem on the native Outlook integration choices for instance, you are going to no longer ascertain the comfort equal to that stage of integration.

    RB: Microsoft Dynamics CRM gives native integration to Outlook and to other analytical outfit devotion surpass and access. other CRM suppliers constantly require either a developer-level entry, or always own an additional suffuse associated with the process.

    additionally, for the judgement that entire items are from Microsoft, they own got an ameliorate roadmap which will exist inescapable upgrades and long dash steadiness.

    LL: nonetheless, one of the most objective boundaries of hosted application is that shoppers must labor tough to integrate the utility with different enterprise systems, comparable to ERP, since the on-demand apps regularly don't readily assist the APIs of these applications. How can valued clientele overcome this?

    MW: Hosted utility has an inherent problem with integration as a result of the nature of ERP gadget — i.e. they tend to exist on-premise. on account of this, most agencies are performing a multi-platform integration whereby the ERP is hosted in the community and the CRM is hosted and therefore there will moreover exist challenges with the availability, pace and reliability of the programs. Microsoft Dynamics CRM overcomes this scrape by means of permitting you to office an integration in a hosted ambiance, and if required carry the information in-condo/on-premise.

    RB: In a hosted CRM, that you may dash a synchronization utility on the identical network as the ERP gadget, on the course to speak with Microsoft Dynamics CRM's internet services. entire internet functions are on the identical network port as the internet web site, which makes the combination seamless.

    LL: although you utilize APIs to integrate hosted apps with current commercial enterprise application, how robust is that integration?

    MW: reckoning on the mixing expertise you set aside into effect, the integration can moreover exist very robust. we've three chapters on Scribe integration in their reserve and this software has full redundancy built in. here is gauge now not just for a hosted application, but for an on-premise integration.

    RB: APIs are the favorite course for integration; this interface enables an abstraction layer between the data structure and the commerce processes. When the expend of the APIs, the device can/will invoke any workflows associated with that object. this will permit entire enterprise tactics to exist accomplished accurately, as a consequence offering a fine and consistent CRM equipment.

    LL: Some observers yell that a scrape of CRM utility is that it does not present the complete spectrum of relationship administration, corresponding to transaction management. How should still shoppers exist positive their CRM techniques supply every runt thing they deserve to dash their business?

    MW: this is absolutely unfaithful with respect to Microsoft Dynamics CRM. Leveraging xRM, corporations can buy competencies of any sort of management, including transactions. we've viewed implementations including economic, grant, pupil, supplier and investment management simply to identify a number of.

    RB: customarily, entire transactions are managed during the ERP gadget, so it is suggested to set the transaction management entities into examine-most effective mode, and create a one-manner sync between the ERP outfit and the CRM system. This structure will supply better visibility to the statistics.

    LL: Microsoft is getting fairly aggressive in its advertising and marketing of on-demand CRM 4.0. In November 2009, the commerce offered purchasers six months' entry to CRM four.0 at no cost if they signed a 12-month contract. is that this variety of initiative radiant to consumers? How may still shoppers buy competencies of those and any retaliatory moves by course of opponents?

    MW: smartly, this offering is barely obtainable when you are an present consumer of competing application — equivalent to Salesforce.com. fresh customers own been provided the utility at a reduced price — $forty four per user monthly, with the in the past separated advanced performance (offline entry, improved storage, and so forth.). if you seem to exist intently at the providing through opponents (where every module/function has an further cost) and moreover you compare the only can suffuse of $44 per user per thirty days, and the 30 day free trial, there's a robust and compelling purpose to evaporate with Microsoft Dynamics CRM four.0.

    RB: These kinds of initiatives are in reality assisting the customers to undertake Microsoft Dynamics CRM; after entire in present day market, each person is focused on saving can suffuse and getting the most for the funding.

    shoppers should still evaluate the ROI between various CRM systems with promotions devotion this one. The other issue to dependence is that as soon as a decision is made to set aside money into a selected CRM gadget, customarily the lifespan of that device is three years. usually through then the company course wants differences, or possibly a major exchange has been made to the CRM outfit that the firm must optimize enterprise methods.

    LL: Microsoft ultimate 12 months eliminated restrictions that prevented clients from relocating virtualized functions, which protected CRM four.0, to a different server more than once every ninety days. What different licensing restriction changes or different initiatives should still Microsoft set aside in force to create CRM four.0 extra appealing and flexible for customers?

    MW: Microsoft Dynamics CRM licensing is terribly bendy and allows corporations to re-use licenses if a user isn't any longer integral (the system will automatically circulation entire records associated with that user when they're deactivated). moreover, with the commerce version, groups can own limitless "tenants" or agencies inside the outfit — permitting for a vast and mighty xRM construct-out if desired.

    RB: Microsoft offers a versatile licensing constitution, and the license is linked to each and every energetic person. When a consumer leaves, the corporation can reallocate that license to a unique user. this is one of the vital greater bountiful license agreements for CRM gadget out there.

    LL: ultimate question: What has been your most memorable CRM 4.0 installing and why?

    MW: My most memorable CRM four.0 installing become for a customer discovered in San Francisco. they'd complicated commerce requirements and expected the setting up to buy a yoke of weeks. in its set they accomplished the setting up in half a day, made the configurations with the other half and they had been up and working tomorrow. The customer changed into amazed at how easy every runt thing became and desperate to nascence the expend of the device — now not to point out array the surplus finances.

    RB: the most memorable installing was with a consumer who desired to create expend of Microsoft Dynamics CRM because the front conclusion to an SAP ERP system. The section that made this implementation exciting turned into the conversations related to the company approaches and the requirement of inescapable attributes. They own been no longer best defining the device, however moreover defining the commerce system for the business.


    complications with Microsoft Dynamics 365 patches | killexams.com actual Questions and Pass4sure dumps

    “in the event you near to the conclusion of your rope, tie a knot and grasp on.” — Franklin D. Roosevelt

    We had complications importing options in a sandbox circumstances for Microsoft Dynamics 365. It was as a result of different instances having divide types of Microsoft Dynamics 365. this text appears at the skills complications of patches.

    Upgrading

    we now own been upgrading customisations to create them Microsoft Dynamics 365 version 10 compliant and disposing of the customisations which are depreciated in Microsoft Dynamics 365 version 9.

    that you can ascertain a listing of the crucial alterations and what’s depreciated right here:

    https://doctors.microsoft.com/en-us/dynamics365/get-begun/whats-new/customer-engagement/crucial-adjustments-coming

    There will moreover exist confusion about what you deserve to update with fresh versions. Microsoft helps the ultimate 2 releases: Microsoft Dynamics 365 edition eight and Microsoft Dynamics 365 version 9. Customisations are depreciated in Microsoft Dynamics 365 edition 9; they are going to nonetheless labor in the present edition, however potential that you can’t expend them in Microsoft Dynamics 365 version 10.

    An illustration if the client api is depreciated

    Xrm.web page

    Now requisite to snare the FormContext

    executionContext.getFormContext();

    so earlier than you would own accomplished this

    var firstName = Xrm.page.getAttribute(“hosk”).getValue();

    now you should try this

    var formContext = executionContext.getFormContext();

    var firstName = formContext.getAttribute(“hosk”).getValue();

    You can create the alternate now however you best requisite to create this trade in the event you are using Microsoft Dynamics 365 edition 10.

    Patches

    The Capgemini Dynamics crew store customisations in supply manage, this enables us to create options and set up them into fresh environments (we are able to create an atmosphere and set up entire customisations with a click on of a button). they are able to survey the changes in Microsoft Dynamics 365 customisations.

    We compare the xml adjustments of kinds, views, JavaScript and entire customisations. This week they seen within the ultimate patch Microsoft added a fresh section and JavaScript to the contact entity.

    This raised here questions:

    1. should this change eddy up in a patch liberate?

    2. With Microsoft’s fresh path of creating entire customisations as solutions, wouldn’t this performance exist not obligatory?

    three. What functionality could Icebreakers be? Would Microsoft intimate Icebreakers or you reclaim them for each contact?

    four. Patches are not meant to damage performance

    problems

    a fresh section introduced to the kindhearted which might confuse testers and clients, however breaks the deployment since it brought a dependency to fresh internal solution introduced.

    We obtained an error about lacking dependency to “Icebreaker ” solution and msdyn_talkingpointsloader.js internet aid entire the course through deployment testing on a divide tenant. The sandbox circumstances own been upgraded with the latest patch, whereas extracting the latest adjustments, the section alterations with some web elements and controls, adding dependency to “Icebreaker” answer.

    Dev illustration is edition check case is version

    Between 9.0.2.54–9.0.2.189 (DB edition) this respond and dependency become added, making it complicated to create expend of dissimilar tenants as a result of Microsoft controls when patches are installed. which you can snare right into a situation where a few of your situations own had a patch utilized whilst you are looking forward to Microsoft to practice patches for others.

    when they set aside code into supply wield and consist of Microsoft’s alterations, they then can't set up these options into the circumstances which own not had the patch utilized.

    right here is the Unhandled Exception:

    gadget.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The motion was failed after 0 times of retry. InnerException is: Microsoft.Crm.equipment.ImportExportPublish.ImportSolutionException: solution occur import: FAILURE — -> Microsoft.Crm.tools.ImportExportPublish.ImportSolutionException: respond present up import: FAILURE — -> Microsoft.Crm.CrmException: right here respond cannot exist imported: feature_Customisations. Some dependencies are lacking. The lacking dependencies are : <MissingDependencies><MissingDependency><Required key=”1510" class=”66" schemaName=”MscrmControls.TalkingPointsControl.TalkingPoints” displayName=”MscrmControls.TalkingPointsControl.TalkingPoints” solution=”Icebreakers (9.0.1.7089)” /><stylish key=”one hundred twenty five" classification=”60" displayName=”Contact” parentDisplayName=”person” identity=”1fed44d1-ae68–4a41-bd2b-f13acac4acfa” /></MissingDependency><MissingDependency><Required key=”1536" classification=”sixty one" schemaName=”msdyn_talkingpointsloader.js” displayName=”msdyn_talkingpointsloader.js” answer=”Icebreakers (9.0.1.7089)” /><dependent key=”one hundred twenty five" classification=”60" displayName=”Contact” parentDisplayName=”person” identification=”1fed44d1-ae68–4a41-bd2b-f13acac4acfa” /></MissingDependency></MissingDependencies> solutions

    You only own a few days’ note and you own no capacity to wield when patches are utilized. Some Dynamics circumstances were on one version and the others instances waiting for the patch to exist applied. this may create options that could’t exist imported into a few of your circumstances. You own to computer screen when patches may exist applied and determine if your gross cases own had the patch applied.

    The documentation surrounding patches is sparse and there may moreover exist gigantic adjustments. there is a casual of a patch breaking customisations in construction — with a little time to verify, how carry out you mitigate this problem? If Microsoft gave a particular list of the adjustments it might assist to possibility determine the patch.

    when I labored on projects using Microsoft Dynamics CRM on premise, the surest supervene changed into to not ever buy the latest patch but deploy the patch earlier than that. this course you could buffer your self from Microsoft breaking Microsoft Dynamics. I wrote a blog submit on it should you sustain with Microsoft Dynamics CRM free up cycle?

    Microsoft might enforce the newest patch to exist a beta version and create it operational or perambulate to a month-to-month free up agenda.

    in the past when patches broke creation, the infamous patch of Microsoft Dynamics CRM 2011 patch 12 — the set Microsoft modified how JavaScript worked and broke many cases. I talk about it CRM 2011 — things learnt when reviewing Javascript code on kindhearted hundreds

    Conclusion

    most of the times patches near and go, fix bugs and no one notices. It’s fine that Microsoft consistently fixes bugs — that merits its users. If Microsoft may enlarge its documentation, supply more warning and create stupendous changes in more broad patch numbers this might snare to the bottom of many of the issues. here's the on-line provider world they reside in and it’s a greater pleasing course of living.


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    Microsoft Dynamics CRM Installation

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    Review: Microsoft Dynamics CRM 2013 | killexams.com actual questions and Pass4sure dumps

    Home   →   CRM   →   Review: Microsoft Dynamics CRM 2013 Posted April 11, 2014 By Paul Ferrill     Feedback

    Reviewer Paul Ferrill finds much to devotion about Microsoft Dynamics 2013, including a revamped and mobile-friendly interface.

    Microsoft has been cranking out updates to its Dynamics CRM product for quite some time, with the latest major version released in the descend of 2013 named Microsoft Dynamics CRM 2013. This version delivered a world of fresh connectivity options and highlights the expend of tablets to comprise both the Apple iPad and Windows Surface devices. The user interface was reworked to create it more efficient and consistent across entire platforms.

    Microsoft has delivered mobile versions for the Android, iPhone and Windows Phone platforms since the official release. While you probably wouldn't want to carry out a lot of customer information data entry on a phone, you can snare quick access to entire the pertinent contact information in a format that's easy to read on the little screen. The mobile versions carry out create it easy to enter short updates and retain track of voice contacts.

    You now own the altenative of standing up a Dynamics CRM 2013 server on premises or you can expend Microsoft's cloud-based Dynamics Online. There's moreover an option to add Microsoft Dynamics CRM to an Office 365 subscription for a nominal fee. fresh acquisitions devotion NetBreeze and more recently Parature will add even more functionality to the Dynamics platform in the days to come.

    Installing Microsoft Dynamics 2013

    Microsoft makes a demo version of the Dynamics CRM 2013 server available on a 90-day affliction basis so you can install it locally and give it a thorough test. You’ll requisite to install and configure a few things beforehand, but it's not a difficult task. First you'll requisite an installation of Microsoft SQL Server 2008 or 2012. Dynamics CRM 2013 installs just fine on a virtual machine as long it's running Windows Server 2012. You could load it on Windows Server 2012 R2, but you would requisite to install a service pack first.

    Before starting the Dynamics CRM 2013 installation, you should connect the target machine to a domain and create a fresh Organizational Unit (OU) for the CRM objects. With that complete, you should exist ready to launch the install program for Dynamics CRM 2013. This wizard-based process includes a number of question-and-answer pages where you must enter information, including the designation of your SQL server system and the OU created earlier.

    Test Driving Dynamics

    If you're looking to give Dynamics CRM 2013 a test drive but don't own any data, you can expend the sample data which comes as a section of the ground server installation. To install the sample data, navigate to the Data Management page of the Settings section. Here they present this page and the Sample Data particular which will create a fictitious company for testing purposes.

    DynamicsCRMScreen

    Once you own the sample data loaded, you'll exist able to view lively accounts, generate reports and perform any of the typical interactions you would expect with a CRM system. Once you've completed the test drive and you're ready to inaugurate entering actual data, simply expend the identical process to access the Sample Data office and perform a remove operation.

    Improved User Interface

    Microsoft went to remarkable lengths to ameliorate the overall user sustain in Dynamics CRM 2013 with specific stress on consistency across entire access points. Many if not most users will carry out much of their hard-core interaction with Dynamics CRM 2013 using a Web browser. Understanding this, Microsoft has made significant strides to create the Web interface study the identical no matter which browser you use.

    If you access a Dynamics CRM 2013 server using a mobile device, you'll survey a different view tailored to the smaller screen. In their tests they establish that IE 11 on a Toshiba laptop running Windows 8.1 was detected as a mobile browser version. When using Google Chrome from the identical laptop, the prevalent full Web-browser version was rendered.

    Previous versions of the Dynamics CRM interface used a ribbon bar much devotion the gauge Microsoft Office applications. This version does away with the ribbon and replaces it with dropdowns and context-sensitive buttons. moreover gone are the archaic left-pane tree-view lists which can exist difficult to manipulate, especially on touchscreen devices. entire navigation now uses large icon and text blocks, which providential the touchscreen model quite well.

    Connecting to Email and More

    Microsoft Dynamics CRM 2013 offers many ways to connect to the information and applications you commonly use. Email is the most obvious tool where communication happens between customers and the sales team. Microsoft Dynamics CRM 2013 for Microsoft Office Outlook is a free download and installs on any system running the latest version of Microsoft Outlook. This add-in brings fresh toolbars and right-click menus to the prevalent Microsoft Outlook interface to create it easier to connect your email to the Dynamics CRM system.

    Yammer is a relatively fresh tool for many and provides what the company calls an enterprise gregarious network. It's a private gregarious network with many of the identical features you would find on Facebook. It moreover connects with Office 365 for secure chat and messaging. Microsoft bough Yammer almost two years ago and has integrated the product across its entire productivity line of software. Basic pricing for Yammer as a section of Office 365 is just $8 per user per month.

    Bottom Line

    Microsoft Dynamics CRM 2013 is a large program and has many touching parts, which carry out require some configuration and trouble to snare working properly on premises. The online version should appeal to little and even medium-sized businesses with limited IT resources. tight integration with Microsoft Office and other Microsoft offerings should create this a very appealing release for any organization looking to streamline their sales and marketing automation.

    To create it even more attractive, Microsoft recently announced simplified pricing for the next Dynamics update. According to eWEEK, Dynamics CRM Online Professional costs will remain the identical at $65 per user per month, despite the addition of a Microsoft gregarious Listening feature based on the NetBreeze acquisition. After the update, on-premise customers can subscribe to gregarious Listening for $20 per user per month.

    The Dynamics CRM Online Enterprise plan, priced at $200 per user per month, is moreover adding Dynamics Marketing from the company's acquisition of Marketing Pilot buy. The fresh component adds marketing automation and commerce intelligence capabilities to provide marketers with drive tracking and planning tools.

    Paul Ferrill has been writing in the IT trade press for over 25 years. He's written hundreds of articles for publications devotion Datamation, Federal Computer Week, InfoWorld, Network Computing, Network World and PC Magazine and is the author of two books. H is a regular contributor to ServerWatch.com and several other QuinStreet Enterprise properties.


    What's the Appeal of Microsoft Dynamics CRM 4.0? | killexams.com actual questions and Pass4sure dumps

    Linda Leung talks with Marc Wolenik and Rajya Vardhan Bhaiya, authors of >Microsoft Dynamics CRM 4 Integration Unleashed, about Microsoft Dynamics CRM, its appeal to customers, and how it stacks up against the competition. From the author of 

    It's probably difficult to find a business, large or small, that doesn't expend Microsoft software. Whether it's Microsoft's Office productivity suite or the Exchange mail platform, Microsoft's software appears ubiquitous. But Microsoft isn't just about personal productivity products. It moreover has a suite of enterprise applications for enterprise resource planning (ERP) and customer relationship management (CRM). Dynamics CRM 4 is Microsoft's flagship CRM product that is seeing stiff competition from standalone CRM products from companies such as Salesforce.com. Microsoft in early 2008 moved to further extend the appeal of Dynamics CRM 4 by releasing a hosted version for customers that don't want to manage an on-premises product. In November 2009, Microsoft launched an aggressive initiative aimed at luring Salesforce.com customers away.

    Microsoft Dynamics CRM 4 Integration Unleashed written by Marc J. Wolenik and Rajya Vardhan Bhaiya, presents proven techniques, best practices, and case code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. The authors provide a step-by-step steer to integrating Dynamics CRM with SharePoint, Office Communicator, PerformancePoint, BizTalk, Silverlight, and other tools.

    Wolenik, MCP, PMP and MBS CRM certified professional, is the owner of Webfortis, a consulting company based in Northern California. Webfortis specializes in solutions around Dynamics CRM and is a Microsoft Gold Certified Partner. Bhaiya, based in San Francisco, Calif., is an IT Solutions Architect with extensive sustain supporting large-scale Fortune 500 applications that expend and integrate Microsoft Dynamics CRM, SharePoint, and PerformancePoint.

    I spoke with Wolenik and Bhaiya to contend Dynamics CRM, its appeal to customers, and how it stacks up against the competition.

    Linda Leung: Why should customers reckon Microsoft for their enterprise software needs?

    Marc Wolenik: If you reckon Microsoft Servers and virtualization options, Microsoft already serves the enterprise space with their software. Enterprise ERP and CRM is an additional offering that Microsoft has been offering for over five years now. The handicap to using Microsoft for ERP and CRM across the enterprise is that the software is supported by existing infrastructure, technology and skill sets. Built on .NET technology, existing customers can easily extend their software across the enterprise — something that is not always an option with competitors.

    Rajya Vardhan Bhaiya: Microsoft software provides a scalable and integrated system platform. The platform has capabilities to integrate with applications across various platforms and services.

    LL: Why should customers select Dynamics CRM 4 compared to Salesforce.com or other established CRM platforms?

    MW: First of all, Microsoft Dynamics CRM 4.0 IS an established CRM platform. Designed from the ground-up on .NET technology, it has been existence for over five years, and has over a million people using it. Secondly, Microsoft Dynamics CRM is a much more than just "Customer" relationship management. The xRM initiatives that are available (whereby the "x" is anything management), allow organizations to expend Microsoft Dynamics CRM for more than just customer management and they own seen organizations consolidate many LOB (line of business) applications onto the one platform.

    Additional reasons to select Microsoft Dynamics CRM 4.0 include:

  • The "Power of Choice" whereby customers can start in the cloud on a hosted solution and then perambulate that solution to their in-house servers if they desire.
  • Easily extended platform and technology built on .NET.
  • Single pricing for entire functionality.
  • RB: Microsoft Dynamics provides a customizable and agile foundation that can exist configured to the commerce process for a variety of organizations across entire industries. The higher-end services from Salesforce.com or other vendors provide configuration. But Microsoft Dynamics allows that on every version.

    Here is a little list of features that are superior in Dynamics:

  • Dynamics CRM has native integration with Outlook and other office client products.
  • All the data is stored in a dedicated database, which makes backup and recovery easier.
  • Depending on the version of the competing products, the organization is entitled to different features (Activity, Campaign, Marketing Lists, Leads, Products, Workflow, ad-hoc reporting, and more). In Dynamics CRM, entire the CRM features are section of the gauge installation.
  • LL: Microsoft rolled out an on-demand version of CRM 4.0 in early 2008. Did this assist to enlarge awareness and interest in the market for Microsoft CRM?

    MW: Absolutely. Customers are increasingly interested in cloud or on-demand software. The fact that Microsoft offered this, followed by SharePoint, Exchange and now Office as a hosted service shows that the product is develope enough to exist available on-demand.

    RB: Yes, this increased awareness and people were more cozy to dependence this application as "enterprise ready." People own a perception that if something can dash in a hosted/cloud environment, it is able to scale to the highest degree. Smaller organizations are considering this as the primary CRM system. This change is sprouting interests in medium size companies to switch to MS Dynamics CRM.

    LL: What's the process that customers should evaporate through to decide whether to opt for on-premises or on-demand CRM?

    MW: Typically this decision process is made based on a technology decision — i.e. whether or not the infrastructure is in set to back an implementation. Additional considerations comprise "rent or buy" decisions (there is usually a break-even point at just under three years), and covet (or lack) to integrate the system.

    RB: The organization will requisite to poise the cost of maintaining the servers vs. the cost of the network connectivity required for a hosted solution. It is recommended to own redundant network connections, so that there is a backup connection for the clients to expend the hosted solution.

    If an organization has offices across the globe they will requisite to own sufficient network connections between the clients and the servers.

    Network connectivity is the key determining factor between a hosted vs. non hosted solution.

    Other things to reckon are the integration required with other systems. For case does the data requisite to synchronize with the backend system constantly?

    LL: Integrating CRM with key Microsoft collaboration software such as Outlook and SharePoint is a key requirement of many customers. But established CRM providers, such as Salesforce.com, own been providing as abysmal an integration to Microsoft for a while. How does Microsoft compete here?

    MW: I would question the point about "deep" integration for several reasons. It is impartial that competitors own integration points however it is unlikely that anybody can carry out it as well or as abysmal as Microsoft. When you study at the native Outlook integration offerings for example, you will not find anything equal to that flat of integration.

    RB: Microsoft Dynamics CRM provides native integration to Outlook and to other analytical tools devotion surpass and Access. Other CRM providers usually require either a developer-level access, or usually own an additional fee associated with the process.

    Also, since entire products are from Microsoft, they own an upgrade roadmap which will ensure upgrades and long term stability.

    LL: On the other hand, one of the traditional limitations of hosted software is that customers own to labor hard to integrate the software with other enterprise systems, such as ERP, because the on-demand apps often don't easily back the APIs of those applications. How can customers overcome this?

    MW: Hosted software has an inherent limitation with integration due to the nature of ERP system — i.e. they tend to exist on-premise. Because of this, most organizations are looking at performing a multi-platform integration whereby the ERP is hosted locally and the CRM is hosted and therefore there can exist challenges with the availability, precipitate and reliability of the systems. Microsoft Dynamics CRM overcomes this limitation by allowing you to perform an integration in a hosted environment, and if required bring the data in-house/on-premise.

    RB: In a hosted CRM, you can dash a synchronization utility on the identical network as the ERP system, which will communicate with Microsoft Dynamics CRM's Web Services. entire Web services are on the identical network port as the Web site, which makes the integration seamless.

    LL: Even if you expend APIs to integrate hosted apps with existing enterprise software, how robust is that integration?

    MW: Depending on the integration technology you implement, the integration can exist very robust. They own three chapters on Scribe integration in their reserve and this software has full redundancy built in. This is essential not just for a hosted application, but for an on-premise integration.

    RB: APIs are the preferred approach for integration; this interface allows an abstraction layer between the data structure and the commerce processes. When using the APIs, the system can/will invoke any workflows associated with that object. This will allow entire commerce processes to exist executed properly, thus providing a stable and consistent CRM system.

    LL: Some observers yell that a limitation of CRM software is that it doesn't present the entire spectrum of relationship management, such as transaction management. How should customers ensure their CRM systems provide everything they requisite to dash their business?

    MW: This is completely untrue with respect to Microsoft Dynamics CRM. Leveraging xRM, organizations can buy handicap of any kindhearted of management, including transactions. They own seen implementations consisting of Financial, Grant, Student, Vendor and Investment management just to designation a few.

    RB: Typically, entire transactions are managed through the ERP system, so it is recommended to set aside the transaction management entities into read-only mode, and create a one-way sync between the ERP system and the CRM system. This architecture will provide higher visibility to the data.

    LL: Microsoft is getting pretty aggressive in its marketing of on-demand CRM 4.0. In November 2009, the company offered customers six months' access to CRM 4.0 at no suffuse if they signed a 12-month contract. Is this kindhearted of initiative attractive to customers? How should customers buy handicap of these and any retaliatory moves by competitors?

    MW: Well, this offering is only available if you are an existing customer of competing software — such as Salesforce.com. fresh customers were offered the software at a reduced price — $44 per user per month, with the previously separated advanced functionality (offline access, increased storage, etc.). If you study closely at the offering by competitors (where each module/feature has an additional price) and you compare the unique cost of $44 per user per month, and the 30 day free trial, there is a sturdy and compelling judgement to evaporate with Microsoft Dynamics CRM 4.0.

    RB: These kinds of initiatives are definitely helping the customers to adopt Microsoft Dynamics CRM; after entire in today's market, everyone is focused on saving cost and getting the most for the investment.

    Customers should compare the ROI between various CRM systems with promotions devotion this one. The other thing to reckon is that once a decision is made to invest in a specific CRM system, typically the lifespan of that system is three years. Usually by then the commerce process needs alterations, or maybe a significant change has been made to the CRM system that the organization needs to optimize commerce processes.

    LL: Microsoft ultimate year eliminated restrictions that prevented customers from touching virtualized applications, which included CRM 4.0, to a different server more than once every 90 days. What other licensing restriction changes or other initiatives should Microsoft implement to create CRM 4.0 more attractive and flexible for customers?

    MW: Microsoft Dynamics CRM licensing is very flexible and allows organizations to re-use licenses if a user is no longer necessary (the system will automatically perambulate entire records associated with that user when they are deactivated). Additionally, with the Enterprise version, organizations can own unlimited "tenants" or organizations within the system — allowing for a vast and robust xRM build-out if desired.

    RB: Microsoft provides a flexible licensing structure, and the license is associated to each lively user. When a user leaves, the organization can reallocate that license to a different user. This is one of the more bountiful license agreements for CRM system in the market.

    LL: Final question: What has been your most memorable CRM 4.0 installation and why?

    MW: My most memorable CRM 4.0 installation was for a customer located in San Francisco. They had complicated commerce requirements and expected the installation to buy several weeks. Instead they completed the installation in half a day, made the configurations with the other half and they were up and running the next day. The customer was amazed at how easy everything was and enthusiastic to start using the system — not to mention present the surplus budget.

    RB: The most memorable installation was with a customer who wanted to expend Microsoft Dynamics CRM as the front terminate to an SAP ERP system. The section that made this implementation involving was the conversations regarding the commerce processes and the requirement of specific attributes. They were not only defining the system, but moreover defining the commerce process for the company.


    Microsoft Dynamics CRM Cloud vs. On-Premise | killexams.com actual questions and Pass4sure dumps

    Learn how to migrate and modernize stateless applications and dash them in a Kubernetes cluster.

    CRM (Customer Relationship Management) has increased in popularity as businesses realize the consequence of fine relations with their clients. fine CRM allows businesses to thrive and generate more revenue. It comprises marketing and sales techniques, as well as customer support, especially crucial with larger enterprises. Such companies may study for time-saving solutions that will allow them to conduct commerce and maintain contact with current or potential clients.

    To create CRM more effective, companies may reckon using tools that will create their job even easier. One of the available solutions is the Microsoft Dynamics CRM that can exist installed on-premises and focuses on the three most principal aspects of fine CRM that they already mentioned, that is Sales, Marketing and Customer Service.

    Microsoft has moreover released a more innovative tool, Microsoft Dynamics 365, which is utilized in the cloud. It operates on five applications: Sales, Customer Service, field Service, Project Service Automation, and Marketing.

    Here is an overview of these two solutions to assist you decide which option might exist better for you:

    Microsoft Dynamics CRM On-premise

    Microsoft Dynamics CRM on-premise is a fine solution for companies which values more independence and control over their services. CRM is hosted by the company itself or by its hosting confederate which allows for greater customization and integration of entire services. The users own moreover more freedom in choosing when to dash updates. The on-premise version allows moreover for running archaic code which might not labor with the cloud solution.

    On the other hand, companies themselves are moreover liable for the costs of maintaining the hardware and the IT infrastructure. Speaking of money, Dynamics on-premise users will moreover usually exist expected to provide a singular payment for the solution, without the option for monthly fees.

    The on-premise solution allows for greater safety and protection against cyberattacks, entire you requisite to remember about is to near up with a sturdy password for the software. Another judgement why Dynamics on-premise may exist chosen over Dynamics 365 is that its users don’t requisite an Internet connection to access it. It can exist a life-saving option and cloud users are often encouraged to install the on-premise version in case of emergency.

    Microsoft Dynamics 365 on Cloud

    Microsoft Dynamics 365 is hosted in Microsoft's cloud which means its obvious handicap is that the users can access it wherever they are and whenever they want to. This allows colleagues to labor on CRM remotely. It moreover allows for greater flexibility as CRM can exist accessed through different mobile devices, such as a smartphone or tablet. Also, some features are currently only available in the cloud and not on-premises.

    Users can moreover capitalize financially as they pay based on their subscription model which usually entails monthly fees. What is more, the cloud solution means the company doesn’t requisite to worry about the costs connected with hardware and maintaining infrastructure.

    In case of data loss, Microsoft Dynamics 365 will exist an gauge solution as it allows for data backup as well as easier and quicker data recovery.

    In conclusion, both CRM tools can assist you establish and maintain fine relations with your clients. However, with the enlarge in popularity of cloud computing, companies tend to study for online solutions for their services. Businesses eddy to the cloud to reclaim both their time and money. Microsoft Dynamics users who decide to migrate from on-premise to the cloud own a few options for data migration:

    1) Migration tool developed by Tricension2) Scribe Software3) Cobalt

    With a well-thought strategy, data migration should not pose too much of a challenge.

    Topics:

    crm software ,crm ,microsoft ,cloud ,customer relationship management ,agile tools



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    References :


    Issu : https://issuu.com/trutrainers/docs/mb2-708
    Scribd : https://www.scribd.com/document/354063458/pass4sure-mb2-708-microsoft-dynamics-crm-installation-exam-braindumps-with-real-questions-and-practice-software
    Dropmark : http://killexams.dropmark.com/367904/11889204
    Wordpress : http://wp.me/p7SJ6L-21j
    Dropmark-Text : http://killexams.dropmark.com/367904/12866477
    Blogspot : http://killexamsbraindump.blogspot.com/2017/12/review-mb2-708-real-question-and.html
    RSS Feed : http://feeds.feedburner.com/EnsureYourSuccessWithThisMb2-708QuestionBank
    Box.net : https://app.box.com/s/p3pitbbqu1r9zctshlfn3iptlau9sbk5






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